Years ago as a government employee, I was working on a specialist project being developed to create a paperless system in our very labour and paper reliant field of law. I was one of only five testers selected in the UK. The existing electronic data handling system to be replaced worked but generated masses of paperwork, correspondence between the judiciary and the parties to each case and document bundles for the eventual hearings. The developers were chosen for having a proven track record for tweaking and redesigning another departmental system and getting it to work. . . . . So they were provided with a previously rejected off the peg scheme to modify and develop for our operation. At the outset they highlighted two major ‘that’s impossible, no go’ on the ‘desired/must have’ lists. Our top brass continually ignored those objections and seemed surprised when five years and many millions over budget, the system was rejected again as not delivering the results expected!